Exchange & Returns

What is your exchange/returns policy?

If you've changed your mind about a product, exchanges maybe accepted at The Scent Parlor.

This applies to both online and in-store purchase.

You may make an exchange within 7 days from the date of delivery/collection(online order), from the date of purchase(in-store order), subject to the following terms and conditions:

- Item must be in its original purchase condition - packaging must be unopened, unused, unmarked and not defaced in any manner.

- Items purchased as part of a set or a multi-item pack must be returned as a whole set.

- This exchange policy does not apply to items, which have been stated as non-exchangeable.

- For online orders, shipping costs associated with the exchange of the product will not be covered by The Scent Parlor.

- You may exchange to another item:

    Exchange to lower value item - No refunds or reimbursements will be made.

    Exchange to higher value item - A top-up is required.

  

How to exchange the item?

You may exchange the item purchased both online and in-store in our boutique. 

    

Please note that all exchanges are final, i.e. exchanged items cannot be further exchanged. 

Please note that sale items are not eligible for exchanges.